HELP

What is Xbet.ag?

Xbet.ag is an online sportsbook that has the experience, know-how, and integrity that you need in your sports book. We are fully licensed in Curacao.

Where do I find my Account Number and Password to log in?

You will receive your Account Number and password as soon as you join and we will also send it in an email. If you don’t see this in your inbox please be sure to check your junk folder.

I’ve lost my password; how do I retrieve it?

If you’ve forgotten or lost your password you can retrieve it by contacting our Customer Service Team at 855-219-5809 where you will be asked the security question that you used when you created your account.

Where can I see my available balance?

After you log into your account you will be able to see your available balance by clicking on the “Home” link on the navigation bar.

What are the costs to join?

We will never charge fees to join Xbet.ag.

What credit cards do you accept?

We accept Visa and Mastercard.

My credit card was declined, why?

Your card could be declined for many reasons. Often your card may be blocked for international transactions. Please contact your bank and ask them to allow your card for international transaction. You can alternatively try any of our other simple and quick deposit methods in the cashier.

In addition to credit cards, what other methods can I use to deposit money?

We can accept cash deposits via person-to-person transfers, cashier’s checks. Log in to your account and click on “Deposit” to learn how to easily and quickly fund your account online. You can also contact our Customer Service Department to receive instructions on how to deposit funds.

How do I claim my bonus?

Most deposit bonuses are only given on a request basis. Please enter the “Promo Code” for the bonus you want when you are creating your account. You can also enter the Promo Code by clicking on the “Home” link on the navigation bar when you log in to your account. If your account is eligible to receive a bonus, it will be added promptly.

What bonuses do you offer?

We always offer several promotions to our players. Visit our bonuses page for available promotions.

Can I use my free play on any type of bet?

You can use your Free Play on straight bets and parlays on any sport, including props and live betting, on maximum odds of 200/1 with a maximum winning amount of $2000 per wager.

How do I make a bet with my free play?

To use your free play on your phone, just make your selections and tap the circled number on the top right corner of your screen to access the bet slip. Enter the amount you want to risk, tap the “Use Free Play” box and “Place Bet”. On your desktop, select your picks, go to your bet slip (right top corner), enter the amount you want to risk, tap the “Use Free Play” box and “Place Bet”.

What is a rollover requirement?

A “rollover requirement” is an amount you must bet (graded, settled wagers only) before requesting a payout. You do not need to win or lose that amount. You simply need to put that amount into action.

How do I calculate it?

For example, this bonus has a 10x rollover. When you deposit $100, we will give you a bonus of $50. The rollover is 10x the deposit + bonus. Therefore:
$100 + $50 = $150
$150 x 10 = $1,500
That means you will need to put $1,500 in action before cashing out. The bets are cumulative. So the more you play, the sooner you will meet your rollover and be ready to cash out your winnings!

How can I avoid rollover requirements?

You can decide if you would like to receive the bonus at the time of your deposit.

How can I find out my rollover requirement?

Email help@xbet.ag and we’ll let you know just how close you are to being eligible for your payout.

How do I collect when I win?

You can request a payout online at any time. Log into Xbet.ag, click on “deposit”, select the “payout” option and follow the easy instructions. We ONLY process payouts Monday thru Friday, and unlike the industry standard of a week, you can get your payouts approved and sent within 48 hours.

  • Please allow 48 business hours for your payout request to be reviewed.
  • Payouts are reviewed and processed Monday thru Friday, between 8:00 am ET to 2:00 pm ET, with the exception of Holidays. Important Notice: Identity Verification and other Documentation are often required. Payout Requests will not be completed until all requested documentation has been submitted, received and approved by Xbet.ag Staff.
  • Upon payout approval, and depending on method requested, your payout may take between a few hours, in the case of Bitcoin, to a few days (for transactions involving banking entities) to reach you. Feel free to ask our customer service department for additional information regarding time frames for different payout methods.

Xbet.ag offers wagering on NFL Football, College Football, NBA Basketball NCAA Basketball, MLB Baseball, NHL Hockey, Canadian Football, Golf, Boxing, Mixed Martial Arts, WNBA Basketball, Auto Racing including NASCAR and Formula 1, and Tennis.

We also offer wagering on 45 combined harness, quarter and thoroughbred race tracks in North America as well as all of the soccer leagues including La Liga, the Premier League and MLS.

What bet types does Xbet.ag offer?

We accept all bet types: teasers, action points, straight bets, moneyline bets, round robin, if bets and parlay bets. If there is a bet type out there that we don’t currently accept, just ask, we’ll take it!

What are Xbet.ag’s wagering limits?

The minimum bet over the Internet is $8 with a maximum of $1,000. The minimum over the phone is $25 with no maximum. If you have the money in your account, you can make the bet.

Can I make casino wagers?

Yes, you can. Xbet.ag offers a full casino with Las Vegas Style games including blackjack, craps and baccarat and slot machines.

Can I use a single log-in and account to access the casino, racebook and sports?

Yes, you can. Your single account will be the one that allows you access to everything that Xbet.ag offers.

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